It's so important that your device is properly and carefully packed before shipping so to avoid further damage. Follow these instructions to make sure your device arrives safe:
Due to the nature of any storage medium there life time degrades with time but in the case of a faulty drive the time frame is much shorter.
If you suspect you have an hard drive failure then don`t run any File System repair tools it can remove your data and put a lot more strain on the drive and the success rate goes down for a successful recovering even by any Recovering Company.
Power the drive down and leave it as is till you are ready to be send for repairs.
Try to avoid sending your drive to Computer stores that claim they do advance data recovering because by the time we get the drive it is in a much worse state due to software base recovering and not advanced Hardware recovering equipment that is used by recovering businesses like us and a few more.
Due to nature of every unique drive size, technology, failure and user handling each recovering case is referent so the time spend is due to many factors like, drive size, bad sectors, read errors and surface damage.
Under normal conditions we can hand back your data within 24 hours if not we will explain and update the reasons.
The costs is bases on time spend, replacement parts to get broken drive back to life and the investment in very expensive LAB equipment.
We need to carry huge amount of donor hard drives in stock so that we can use those for parts in future.
But we try to keep costs down and still deliver an professional service.