Frequently Asked Questions

It's important that your device is carefully packed before shipping to avoid further damage. Follow these instructions to make sure your device arrives safely: 

1. If possible, wrap the hard drive with anti-static material or an anti-static bag. These can be purchased in any computer or electronics store.
2. Choose a box at least twice the size 

It's important that your device is carefully packed before shipping to avoid further damage. Follow these instructions to make sure your device arrives safely: 

1. If possible, wrap the hard drive with anti-static material or an anti-static bag. These can be purchased in any computer or electronics store.
2. Choose a box at least twice the size of the hard drive. The dive should also be wrapped in protective material like bubble wrap or Styrofoam to absorb any vibrations, shocks, or bumps during shipping.
3. Postnet is an easy way of sending drives to us nationwide and we can cover the costs for every successful recovering job.
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Due to the nature of any storage device, its lifespan degrades with time but in the case of a faulty drive, the time frame is much shorter.

If you suspect you have a hard drive failure, it is advised not to run any File System Repair tools as it can remove your data and put a lot more strain on the drive and negatively affect the success r

Due to the nature of any storage device, its lifespan degrades with time but in the case of a faulty drive, the time frame is much shorter.

If you suspect you have a hard drive failure, it is advised not to run any File System Repair tools as it can remove your data and put a lot more strain on the drive and negatively affect the success rate for recovering.

Power the drive down and leave it as is until it is ready to be sent for repairs.

 Avoid sending your drive to a computer retail store. These shops will likely use software-based recovery tools and further reduce the success rate of recovery. There are only a few data recovery specialists who have the hard drive recovery equipment needed to securely recover your data. Use a specialist  for the best possible success rate.

Data recovery costs vary depending on the size of the drive, technology, type of failure, the state of the drive, and surface damage.  

In most cases, we can deliver your data within 24 hours. More complicated recoveries will take longer, but we will give you an expected timeframe when quoting, and keep you updated with the status of the r

Data recovery costs vary depending on the size of the drive, technology, type of failure, the state of the drive, and surface damage.  

In most cases, we can deliver your data within 24 hours. More complicated recoveries will take longer, but we will give you an expected timeframe when quoting, and keep you updated with the status of the recovery.  

The costs of recovery is based largely on time spend and replacement parts to get a broken drive back to life.

We carry a huge amount of donor hard drives in stock for replacement parts and continually invest in the most up to date equipment to ensure a better success rate. Specialist equipment is imported and the exchange rate isn't always kind but we try to keep costs down and deliver a professional service at the best possible price. 

You will find our rates are extremely competitive.